American Range - Manufacturing defects, no commitment to customer service

13 of 18 American Range reviews

DO NOT BUY a product made by American Range. They have no commitment to quality or customer service.

I have purchased a high-end American Range, ARROB-436GR, for 6 thousand dollars. The range, upon its arrival, had significant rusting and other manufacturing defects. I have been in touch with American Range, talking to various managers - including a plant manager, VP of Sales, and finally reached out to the CEO, requesting the range to be replaced in the face of these defects - but they refused.

It is especially unfortunate since their "commitment to quality and perfection" is stated on the website. It is simply not the case.

Just look at the attached photos - and judge for yourself whether a new high-end range should look like this when unpacked.

This review is a subjective opinion of a user.
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Price Affordability
Customer service
Staff
Website

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
$6000
Product or service
Range
Review category
Appliances and Electronics
review #579647 by

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13 of 18 American Range reviews
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Anonymous

Apr 19, 2015 #973894 Milpitas, California, United States

I have similar quality probs w/ my ovens, and no one thinks it's a problem. I have some info that might help, contact me if you want. (tcarbonera1@yahoo.com)

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