American Range - Manufacturing defects, no commitment to customer service
DO NOT BUY a product made by American Range. They have no commitment to quality or customer service.
I have purchased a high-end American Range, ARROB-436GR, for 6 thousand dollars. The range, upon its arrival, had significant rusting and other manufacturing defects. I have been in touch with American Range, talking to various managers - including a plant manager, VP of Sales, and finally reached out to the CEO, requesting the range to be replaced in the face of these defects - but they refused.
It is especially unfortunate since their "commitment to quality and perfection" is stated on the website. It is simply not the case.
Just look at the attached photos - and judge for yourself whether a new high-end range should look like this when unpacked.
More Review Details
- Reason of review:
- Poor customer service
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Review category
- Appliances and Electronics
You May Also Like
- "I visited Big lot a week before Christmas, saw a nostalgic stereo system for $85.00. Left it and came back, asked if there were anymore, i was told only the..."
- "Hearthware has redesigned a new "Power Dome" that they say will withstand the temperature of the oven (why they would have designed a dome that doesn't withstand the heat, nobody..."
- "My Latest Experience with Sony Corporation of America Event # E58894537 Service Notification: 301547845 Order # 36065586 1. I own Sony’s Flagship SACD Player, the SCD-1, cost: $5,000.00. It should be mentioned, this player..."
- "I purchased a hitch for my Odyssey that supposedly had high reviews. Now I've realized that the reviews were likely fake. The box arrived with the hitch protruding..."
- "All of the sudden the sole of my left Wolverine Work Boot sole is crumbling away. The right side is in great shape but for some weird reason the left..."
- " I have ordered the Home Expressions 2-Pack Grommet-Top Curtain Panel, Item #731-1569D - product: Norris 2pk 118x84. color: Linen 1st order on 10/02/2016 with order number: 2016-2765-8032-6258, received..."
- "With fashion, food, architecture JESSE KEYES with KAROLINZ ZMARLAK, 1 7th AVENUE SOUTH and LA ESQUINA, are all superb businesses. So happy to be partners with them. We have been..."
- "I have so far NOT rec'd 5 items. They wont refund, cause it shows it made it to my town 1 item didnt fit description 1 item is broken I..."
- "Well i find out today, 3 of the 4 refunds were made, but nit quite sure when theyll reach my bank!! As far as me NOT GETTING my mdse., i..."