American Range - Manufacturing defects, no commitment to customer service
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New ReviewerDO NOT BUY a product made by American Range. They have no commitment to quality or customer service.
I have purchased a high-end American Range, ARROB-436GR, for 6 thousand dollars. The range, upon its arrival, had significant rusting and other manufacturing defects. I have been in touch with American Range, talking to various managers - including a plant manager, VP of Sales, and finally reached out to the CEO, requesting the range to be replaced in the face of these defects - but they refused.
It is especially unfortunate since their "commitment to quality and perfection" is stated on the website. It is simply not the case.
Just look at the attached photos - and judge for yourself whether a new high-end range should look like this when unpacked.
Reason of review: Poor customer service.
Monetary Loss: $6000.
Preferred solution: Full refund.
Location: San Jose, California
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Comments
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american range always needs service on the deepfryer and oven the temp don't holds up
I have similar quality probs w/ my ovens, and no one thinks it's a problem. I have some info that might help, contact me if you want. (tcarbonera1@***.com)