American Range - Manufacturing defects, no commitment to customer service

13 of 18 American Range reviews

DO NOT BUY a product made by American Range. They have no commitment to quality or customer service.

I have purchased a high-end American Range, ARROB-436GR, for 6 thousand dollars. The range, upon its arrival, had significant rusting and other manufacturing defects. I have been in touch with American Range, talking to various managers - including a plant manager, VP of Sales, and finally reached out to the CEO, requesting the range to be replaced in the face of these defects - but they refused.

It is especially unfortunate since their "commitment to quality and perfection" is stated on the website. It is simply not the case.

Just look at the attached photos - and judge for yourself whether a new high-end range should look like this when unpacked.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Customer service
Price Affordability

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
Product or service
Review category
Appliances and Electronics
review #579647 by

Author wants to be contacted by the company. Learn more

Had an experience with American Range? Submit review ›
Helpful? 9 Yes 9 0 No 0
Had the same issue 1 Yes 1
13 of 18 American Range reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Apr 19, 2015 #973894 Milpitas, California, United States

I have similar quality probs w/ my ovens, and no one thinks it's a problem. I have some info that might help, contact me if you want. (

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to American Range. However, many companies do monitor reviews on our site.

You were reading a complaint about American Range.
Filing a new complaint about